Thank you for shopping with LeloPets! We strive to provide fast and reliable shipping to ensure your products arrive promptly. Please review our shipping policy for details on processing times, shipping costs, and areas of service.
1. Shipping Coverage
Currently, we only ship within the United States, excluding remote regions such as:
Alaska
Hawaii
Guam
Puerto Rico
2. Shipping Rates
Free Shipping: Enjoy FREE SHIPPING on all orders over $49.
Standard Shipping: For orders under $49, a flat rate of $5.99 will apply.
Shipping fees will be calculated at check out.
3. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays).
You will receive a confirmation email with tracking information once your order is shipped.
4. Delivery Times
Standard delivery: 3-6 business days from the time of shipment.
Please note that delivery to some rural or remote areas may take additional time.
5. Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor your order's status in real time.
6. Shipping Restrictions
We DO NOTship to Alaska, Hawaii, Guam, Puerto Rico, other U.S. territories, PO Boxes, APO/FPO military addresses, or freight forwarder addresses.
7. Delays & Unexpected Issues
While we strive to ensure timely delivery, certain factors such as weather conditions, holidays, or unforeseen carrier delays may affect your shipment. We appreciate your patience in such cases. If you encounter significant delays, please contact our support team for assistance.
8. Customer Support
If you have any questions about your order or need assistance with shipping, please reach out to our team at service@lelopets.com. We’re here to help!
Return & Refund Policy
At LeloPets, we want you and your pets to be happy with every purchase! If you are not satisfied with your product, please review our return and refund policy below.
Return Policy
Eligibility:
Returns must be initiated within 30 days from the date of delivery.
The product must be in original condition with all packaging, components, and accessories included.
Cat litter is not eligible for returns or refunds.
Opened consumable items (e.g., waste bags) cannot be returned.
Non-Returnable Items:
Products damaged due to misuse or accidents.
Custom or special orders.
30-Day Money-Back Guarantee
You may return your units within 30 days for any reason, and only the return shipping costs will be your responsibility.
Return shipping from areas beyond the contiguous 48 states may result in additional shipping charges.
Returns must include all accessories.
All products should be cleaned prior to return. Units returned in unclean conditions may be charged a $50 cleaning fee deducted from your refund.
Returns may be rejected if the product does not meet the above requirements.
Shipping Costs:
LeloPets will cover the shipping costs for returns related to product quality issues.
For returns not related to product quality, the customer is responsible for the shipping costs.
Refund Policy
Refunds will be issued within 7–10 business days of LeloPets receiving the device.
For customers who paid with debit or credit cards, it may take up to 30 days for the refund to appear on your account.
If you’ve purchased your LeloPets product through a third-party retailer, you must coordinate the return directly with that retailer.
How to Request a Return
1. Contact Customer Support
Email us at service@lelopets.com with your order number and reason for the return.
2. Receive Return Instructions
If your product is eligible, we will provide you with a return shipping label (for quality-related returns) or instructions for self-shipping (for customer preference returns).
3. Ship the Product Back
The package must include all original accessories.
Please ensure the unit is cleaned before shipping.
Tracking Number Requirement: You must provide the return tracking number once shipped. This allows us to create the return order and enables the warehouse to track your package.
If no tracking number is provided, the warehouse may be unable to identify or process the package.
Unidentified packages may be disposed of, and in such cases, refunds cannot be issued.
4. Inspection & Refund
Once the product is received and inspected, we will process your refund to the original payment method within 7–10 business days.
🔔 Important Reminder: Tracking Number Required
Please note: All return shipments must include a tracking number.
Without a tracking number, our warehouse cannot identify or process the package.
Unidentified packages may be disposed of and refunds will not be issued.
👉 Always provide your tracking number to Customer Support after shipping your return to ensure a smooth refund process.
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Tired of daily scooping but don’t trust automatic cat litter boxes?
You shouldn’t have to choose.
LeloPets fixes both: touch-free cleaning, no pinch points, and smart sensors.
Clean for you, safe for your cat.
Safer All-in-One
Cat Litter Box
100% CAT-SAFE
No Pinch Points & Zero Risk
Quad-Layer
Protection, Odor-Free Living
Engineered with four advanced layers to trap, neutralize, and block odors — keeping your home fresh and your cat comfortable, every day.
All-New, Fully Upgraded – Now with Powerful Dual Enhancements
Equipped with upgraded anti-tracking shield to reduce mess and a dual-flap dust- and water-resistant curtain for improved cleanliness and protection — making litter maintenance easier than ever.
Less Hassle, More Cuddles
Enjoy up to 15 days of scoop-free convenience with the spacious 9L waste bin—freeing you from daily chores and giving you more cuddle time to bond with your furry friend.
Perfect for Multi-Cat Households
Spacious, no odor, no mess, and always ready—ideal for homes with multiple cats.
Pull, Lift, Done!
Clean in seconds with a simple one-pull, one-lift design — fast, clean, and effortless litter care.
Quiet at Just 40dB
Minimize noise, maximize peace — for you and your cat.
Built-In Multi-Safety System, Always Safe
Advanced sensors and protection systems work together to keep your cat safe — automatically.
Keep Tabs on Your Cat 24/7 with the LeloPets App
One App, Closer to Your Cat
Always in the Loop with Your Cat
Whether you're at work or on vacation, the app keeps you updated on your cat’s litter box activity in real time—know when it’s used, cleaned, or needs attention.
Health & Habit Tracking
Real-Time Insights, Real Peace of Mind
Our app brings your cat’s health and habits straight to your screen. Monitor usage trends, receive instant alerts, and make sure your feline friend is always comfortable.
Behavioral Alerts
Total Awareness, Total Control
Know exactly when your cat enters, exits, or skips a visit. The app helps you spot changes in behavior—because your cat’s comfort matters.
Details That Make a Difference
At LeloPets, every feature is designed with purpose—to make cat care easier, cleaner, and more beautiful.
Ready in Seconds
Zero setup required. Just unbox, plug in, add cat litter and it’s good to go.
Effortless Cleaning
The barrel is removable and washable with water. Just dry it fully before reattaching—simple as that. Tip: The base contains electronic components and should not be washed or submerged.
A Cleaner Space Starts Here
The dual-layer mat traps loose litter from your cat’s paws—keeping it off your floors and where it belongs.
This product was easy to assemble. It took the cats a few days to get used to it. But once they did no issues at all. It has helped to reduce the cat litter smell greatly. Would recommend.
M
M. De Jong
Still going strong after 9 months
This is the first automatic litter box I've tried. It's really helped lessen the amount of time I spend cleaning up after my two cats. I've found that larger grain clumping litter works the best. I usually mix tofu litter with regular clumping litter to stretch out the tofu litter since I'm not able to buy it locally. I do not use the app so I don't have any insight there. I highly recommend locking the front panel once you have everything set up the way you want. My cats have bumped the buttons before and made the litter box not run its cycle properly. It's not perfect, but overall I'm really happy with its performance. I figure if it lasts for two years, it's worth it. I have found that times I've had issues with it, simply unplugging and plugging back in seems to reset it and get things back on track.
A
Ashley
Great box
This box has been great, I’m going to get a second one because we have three cats that go a lot.
Once I learned what the buttons did it made a world of difference for using the box.
I still find it best to unplug it ro change the bag.
A
And dumby
Automatic litter box
Awesome product. Bought 4, 2 for me, 2 as gifts. Would buy again
n
ninacoyne
Excellent litter box
Excellent litter box. Very easy to clean and doesn’t make a mess when it cycles. Waste bags are easy to remove with 0 mess. It’s also really quiet when it cycles. I would recommend this product.
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