FAQs

We currently offer a range of smart pet products, including:
● Automatic Cat Litter Boxes
● Cat Litter
● Waste Bags
● Cat Litter Mat
We are continuously expanding our product line to meet your pet care needs.

Our automatic cat litter box detects your cat’s presence and automatically cleans the waste after each use. It features multiple modes, including sensor cleaning, timed cleaning, and one-touch cleaning, ensuring a hygienic environment with minimal effort.

The innovative patented design of the “lightning bolt” grid filter effectively broadens the applicability of cat litter, compatible with tofu litter, mixed litter, bentonite litter, mineral litter and other mainstream cat litter.

We accept all Major Credit Cards, including Visa, MasterCard, American Express, and Discover, along with PayPal for a smooth and secure checkout experience.

For your security, we do not accept cash, CODs, checks, or money orders for online purchases.

👉 Please make sure to enter the correct billing address that matches the one registered with your credit card. This helps prevent payment failures and ensures your transaction goes through smoothly.

We offer 30-day returns on eligible items. To initiate a return:
① Contact us at service@lelopets.com with your order number and reason for the return.
② Products must be in their original condition with all packaging and accessories included.
For more details, please check Return and Refund Policy.

Yes! We offer free shipping on orders over $49 (excluding remote areas such as Alaska, Guam, Puerto Rico, and Hawaii).

All orders ship from our U.S. warehouse and usually deliver in 3–6 business days.

Once your order ships, you will receive a tracking number via email. You can use it to monitor the status of your delivery.

LeloPets automatic cat litter box comes with a 1-year limited warranty covering manufacturing defects and malfunctions.

If your product arrives damaged or has defects, please contact service@lelopets.com immediately with photos of the issue. We will arrange a replacement or repair under our warranty policy.

You can reach us at service@lelopets.com for any questions, returns, or warranty claims. Our team will get back to you within 24-48 hours.

Yes! Subscribe to our newsletter to receive an exclusive discount for new customers.

If you forgot to use your discount code at checkout, please contact us at service@lelopets.com with your order number. If the order is still being processed, we will apply the discount retroactively.