Welcome to LeloPets' FAQ section! Here you’ll find answers to some of the most common questions our customers have. If you can’t find the information you’re looking for, please don’t hesitate to contact us.
FAQs
1. What products are available on LeloPets?
We currently offer a range of smart pet products, including:
●Automatic Cat Litter Boxes
●Cat Litter
●Waste Bags
We are continuously expanding our product line to meet your pet care needs.
2. How does the automatic cat litter box work?
Our automatic cat litter box detects your cat’s presence and automatically cleans the waste after each use. It features multiple modes, including sensor cleaning, timed cleaning, and one-touch cleaning, ensuring a hygienic environment with minimal effort.
3. What kind of cat litter is compatible with the automatic litter box?
The innovative patented design of the “lightning bolt” grid filter effectively broadens the applicability of cat litter, compatible with tofu litter, mixed litter, bentonite litter, mineral litter and other mainstream cat litter.
4. How long is the warranty for the automatic cat litter box?
The automatic cat litter box comes with a 1-year limited warranty covering manufacturing defects and malfunctions.
5. What is the return policy?
We offer 30-day returns on eligible items. To initiate a return:
1.Contact us at service@lelopets.com with your order number and reason for the return.
2.Products must be in their original condition with all packaging and accessories included.
For more details, check our Return and Refund Policy on the website.
6. Do you offer free shipping?
Yes! We offer free shipping on orders over $300 (excluding remote areas such as Alaska, Guam, Puerto Rico, and Hawaii).
7. How long does shipping take?
We ship all orders from our U.S. warehouses (Phoenix, Fontana, or Las Vegas). Delivery typically takes 5-7 business days.
8. How do I track my order?
Once your order ships, you will receive a tracking number via email. You can use it to monitor the status of your delivery.
9. What if my product is damaged or defective?
If your product arrives damaged or has defects, please contact service@lelopets.com immediately with photos of the issue. We will arrange a replacement or repair under our warranty policy.
10. How do I contact LELOPets for support?
You can reach us at service@lelopets.com for any questions, returns, or warranty claims. Our team will get back to you within 24-48 hours.
11. Can I get a discount on my first order?
Yes! Subscribe to our newsletter to receive an exclusive discount for new customers.
12. What if I forgot to use a discount code?
If you forgot to use your discount code at checkout, please contact us at service@lelopets.com with your order number. If the order is still being processed, we will apply the discount retroactively.
13. Do you send abandoned cart recovery emails?
Yes, we send automated recovery emails to help you complete your purchase. If you need further assistance, our support team can also follow up manually with additional discount offers.
Thank you for choosing LeloPets! We are committed to providing smart pet care solutions to enhance the life of your furry friends.