Privacy Policy

Thank you for choosing Lelo Pets. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information in relation to our website, app, products, and services.

1. Information We Collect

We may collect the following types of information:

- Personal Information: This includes your name, email address, phone number, shipping address, and payment details when you create an account, place an order, or interact with our customer service.

- Device Information: Information about the device you use to access our app or website, including your IP address, browser type, operating system, and device identifiers.

- Usage Information: Data related to your use of our services, such as app usage, browsing activity, and interaction with our products.

- Location Data: With your consent, we may collect information about your location to provide personalized services and support.

- Cat Information: Data that you provide or that is generated by the use of our automatic cat litter box, such as your cat’s weight, litter box usage patterns, and cleaning preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

- To Provide and Improve Services: To operate, maintain, and enhance our products, services, and app functionality.

- To Process Transactions: To process payments, fulfill orders, and communicate about your purchases.

- To Communicate with You: To send you updates, marketing materials, service-related messages, and respond to your inquiries.

- To Personalize Your Experience: To customize our services according to your preferences and usage patterns.

- To Ensure Security: To protect your information and detect fraudulent activities.

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

- Service Providers: With third-party service providers that help us operate our business, such as payment processors, shipping companies, and customer service partners.

- Legal Compliance: When required by law, regulation, or legal process, such as responding to a subpoena or court order.

- Business Transfers: If our business or assets are acquired by or merged with another company, your information may be transferred to the new owner.

4. Data Security

We use a variety of security measures, including encryption and authentication tools, to help protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

- Access and Update: You have the right to access and update your personal information at any time through your account settings.

- Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in each email or contacting our support team.

- Delete Your Information: You have the right to request the deletion of your personal data. Please note that some data may be retained as required by law or for legitimate business purposes.

6. Cookies and Tracking Technologies

Our website and app use cookies and similar tracking technologies to enhance user experience, analyze usage, and deliver personalized content and advertisements. You can manage your cookie preferences through your browser settings.

7. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect or solicit personal information from children. If you believe that we have collected personal information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review our Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Email: service@lelopets.com