LeloPets Waste Drawer Liners

We aim to provide a seamless and secure payment experience for our customers. At present, our website supports the following payment methods:

1. PayPal

PayPal is a widely recognized and trusted payment platform that offers secure transactions for online purchases. You can use your PayPal account to pay for your order directly. If you do not have a PayPal account, you can still make a payment using your credit or debit card through PayPal.

2. Credit Card Payments via PayPal

Even if you don’t have a PayPal account, you can use your credit or debit card to complete your purchase through PayPal. PayPal supports a variety of credit cards, including Visa, MasterCard, American Express, and Discover.

How to Pay with Credit Card via PayPal

1. Select PayPal at Checkout:

- When you’re ready to check out, select the PayPal option as your payment method.

2. Redirect to PayPal:

- You will be redirected to the PayPal login page. If you don’t have a PayPal account, look for the option that says “Pay with Debit or Credit Card” or “Checkout as Guest.”

3. Enter Your Credit Card Details:

- You’ll be taken to a secure page where you can enter your credit or debit card information, including card number, expiration date, CVV, and billing address.

4. Review and Confirm Your Payment:

- After entering your details, review your payment information to ensure everything is correct. Once satisfied, click “Pay Now” to complete your purchase.

5. Payment Confirmation:

- You will receive a confirmation of your payment via email, and you will be redirected back to our website to see your order confirmation.

Security Assurance

Your payment information is processed securely through PayPal’s encrypted payment gateway, ensuring that your personal and financial details are protected. We do not store any credit card information on our website.

If you have any questions or need assistance with your payment, please feel free to contact our customer support team at service@lelopets.com. We are here to help you with any concerns.

Thank you for choosing to shop with us!

Thank you for shopping with LELO Pets! We strive to provide fast and reliable shipping to ensure your products arrive promptly. Please review our shipping policy for details on processing times, shipping costs, and areas of service.

1. Shipping Coverage

Currently, we only ship within the United States, excluding remote regions such as:

• Alaska
• Hawaii
• Guam
• Puerto Rico

2. Fulfillment & Warehouse Locations

Your order will be shipped from the warehouse closest to your delivery address to minimize shipping time.

• Warehouse 1: GYR3 - 8181 W Roosevelt St, Phoenix, AZ 85043-2356
• Warehouse 2: LAX9 - 11263 Oleander Ave, Fontana, CA 92337-7441
• Warehouse 3: VGT2 - 6401 Howdy Wells Ave, Las Vegas, NV 89115-2013

We will automatically select the nearest warehouse based on your location to ensure fast delivery.

3. Shipping Rates & Free Shipping Policy

• Free Shipping: Orders over $300 qualify for free standard shipping.
• Orders Below $300: Shipping rates will be calculated at checkout based on your location and order weight.

4. Processing Time

• All orders are processed within 2-3 business days (excluding weekends and holidays).
• You will receive a confirmation email with tracking information once your order is shipped.

5. Delivery Times

• Standard delivery: 3-6 business days from the time of shipment.
• Please note that delivery to some rural or remote areas may take additional time.

6. Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor your order's status in real time.

7. Shipping Restrictions

• We currently do not ship to Alaska, Hawaii, Guam, or Puerto Rico.
• Shipping to P.O. boxes, APO/FPO military addresses, or freight forwarders is not supported.

8. Delays & Unexpected Issues

While we strive to ensure timely delivery, certain factors such as weather conditions, holidays, or unforeseen carrier delays may affect your shipment. We appreciate your patience in such cases. If you encounter significant delays, please contact our support team for assistance.

9. Customer Support

If you have any questions about your order or need assistance with shipping, please reach out to our team at service@lelopets.com . We’re here to help!

At LeloPets, we want you and your pets to be happy with every purchase! If you are not satisfied with your product, please review our return and refund policy below.

Return Policy

• Eligibility:
  • Returns must be initiated within 30 days from the date of delivery.
  • The product must be in original condition with all packaging, components, and accessories included.
  • Cat litter is not eligible for returns or refunds.
  • We do not accept returns on opened consumable items (e.g., cat litter bags).
• Non-Returnable Items:
  • Products damaged due to misuse or accidents.
  • Custom or special orders.
• 30-Day Money-Back Guarantee

You may return your units within 30 days for any reason, and only the return shipping costs will be your responsibility.

Return shipping from areas beyond the contiguous 48 states may result in additional shipping charges.

Cat litter is not eligible for returns or refunds.

Returns must include all accessories.

Lelo Pets will bear the shipping costs for product quality problems. Customers will need to pay for shipping on returns unrelated to product quality.

All products should be cleaned prior to return. Units returned in unclean conditions may be charged a $50 cleaning fee deducted from your refund.

Returns may be rejected if the product does not meet the above requirements.

Refunds will be issued within 7–10 business days of Lelo Pets receiving the device. For customers who paid with debit or credit cards, it may take up to 30 days for the refunds to be processed.

If you’ve purchased your Lelo pets product through a third-party retailer, you must coordinate the return directly with that retailer.

How to Request a Return

1. Contact our Customer Support at service@lelopets.com with your order number and reason for the return.
2. We will provide you with a return shipping label if the product is eligible for return.
3. Once the product is received and inspected, a refund will be processed to your original payment method within 7-10 business days.

• Return Shipping Costs:If the return is due to product defects or shipping damage, LeloPets will cover the return shipping costs.
  • If the return is due to customer preference or incorrect orders, the customer is responsible for return shipping fees.

Refunds

• Refunds will be processed after the returned item is inspected and approved.
• Please allow 7-10 business days for the refund to reflect on your account.