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30-Day Free Trial
1 Year Warranty
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Shipping Policy
Thank you for shopping with LeloPets! We strive to provide fast and reliable shipping to ensure your products arrive promptly. Please review our shipping policy for details on processing times, shipping costs, and areas of service.
1. Shipping Coverage
Currently, we only ship within the United States, excluding remote regions such as:
Alaska
Hawaii
Guam
Puerto Rico
2. Shipping Rates
Free Shipping: Enjoy FREE SHIPPING on all orders over $49.
Standard Shipping: For orders under $49, a flat rate of $5.99 will apply.
Shipping fees will be calculated at check out.
3. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays).
You will receive a confirmation email with tracking information once your order is shipped.
4. Delivery Times
Standard delivery: 3-6 business days from the time of shipment.
Please note that delivery to some rural or remote areas may take additional time.
5. Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor your order's status in real time.
6. Shipping Restrictions
We DO NOTship to Alaska, Hawaii, Guam, Puerto Rico, other U.S. territories, PO Boxes, APO/FPO military addresses, or freight forwarder addresses.
7. Delays & Unexpected Issues
While we strive to ensure timely delivery, certain factors such as weather conditions, holidays, or unforeseen carrier delays may affect your shipment. We appreciate your patience in such cases. If you encounter significant delays, please contact our support team for assistance.
8. Customer Support
If you have any questions about your order or need assistance with shipping, please reach out to our team at service@lelopets.com. We’re here to help!
Return & Refund Policy
At LeloPets, we want you and your pets to be happy with every purchase! If you are not satisfied with your product, please review our return and refund policy below.
Return Policy
Eligibility:
Returns must be initiated within 30 days from the date of delivery.
The product must be in original condition with all packaging, components, and accessories included.
Cat litter is not eligible for returns or refunds.
Opened consumable items (e.g., waste bags) cannot be returned.
Non-Returnable Items:
Products damaged due to misuse or accidents.
Custom or special orders.
30-Day Money-Back Guarantee
You may return your units within 30 days for any reason, and only the return shipping costs will be your responsibility.
Return shipping from areas beyond the contiguous 48 states may result in additional shipping charges.
Returns must include all accessories.
All products should be cleaned prior to return. Units returned in unclean conditions may be charged a $50 cleaning fee deducted from your refund.
Returns may be rejected if the product does not meet the above requirements.
Shipping Costs:
LeloPets will cover the shipping costs for returns related to product quality issues.
For returns not related to product quality, the customer is responsible for the shipping costs.
Refund Policy
Refunds will be issued within 7–10 business days of LeloPets receiving the device.
For customers who paid with debit or credit cards, it may take up to 30 days for the refund to appear on your account.
If you’ve purchased your LeloPets product through a third-party retailer, you must coordinate the return directly with that retailer.
How to Request a Return
1. Contact Customer Support
Email us at service@lelopets.com with your order number and reason for the return.
2. Receive Return Instructions
If your product is eligible, we will provide you with a return shipping label (for quality-related returns) or instructions for self-shipping (for customer preference returns).
3. Ship the Product Back
The package must include all original accessories.
Please ensure the unit is cleaned before shipping.
Tracking Number Requirement: You must provide the return tracking number once shipped. This allows us to create the return order and enables the warehouse to track your package.
If no tracking number is provided, the warehouse may be unable to identify or process the package.
Unidentified packages may be disposed of, and in such cases, refunds cannot be issued.
4. Inspection & Refund
Once the product is received and inspected, we will process your refund to the original payment method within 7–10 business days.
🔔 Important Reminder: Tracking Number Required
Please note: All return shipments must include a tracking number.
Without a tracking number, our warehouse cannot identify or process the package.
Unidentified packages may be disposed of and refunds will not be issued.
👉 Always provide your tracking number to Customer Support after shipping your return to ensure a smooth refund process.
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Tired of daily scooping but don’t trust other self-cleaning litter boxes?
With the LeloPets Auto Cat Litter Box,
you don’t have to choose.
Our patented pinch-free design and smart sensors make cleaning safe, while the odor-free system keeps your home fresh.
Think of it as your cat’s own litter robot — clean for you, safe for your cat.
Patented All-in-One
Cat Litter Box
Engineered with a 100% cat-safe design — no pinch points, zero risk. The LeloPets litter robot alternative ensures safer, smarter cleaning every day.
Odor-Free
Smart Cat Litter Box Protection
With 4-layer odor control, the LeloPets smart litter box keeps your home fresh and clean. Enjoy all-day freshness and odor-free comfort — perfect for you and your cat.
All-New, Fully Upgraded – Now with Powerful Dual Enhancements
Equipped with upgraded anti-tracking shield to reduce mess and a dual-flap dust- and water-resistant curtain for improved cleanliness and protection — making litter maintenance easier than ever.
Less Hassle, More Cuddles
Enjoy up to 15 days no scoop life with the spacious 9L waste bin. This self-cleaning litter box is truly time-saving and stress-free — freeing you from daily chores and giving you more cuddle time with your furry friend.
Perfect for Multi-Cat Households
Spacious and odor-free, this smart cat litter box keeps your home fresh, clean, and scoop-free. Designed for multi-cat homes, it ensures no mess and is always ready for every cat.
Pull, Lift, Done!
Clean in seconds with a simple one-pull, one-lift design — fast, clean, and effortless litter care.
Quiet at Just 40dB
Minimize noise, maximize peace — for you and your cat.
Built-In Multi-Safety System, Always Safe
Advanced smart sensors and patented pinch-free design ensure an automatic, 100% cat-safe experience — keeping your cat protected at all times.
Keep Tabs on Your Cat 24/7 with the LeloPets App
One App, Closer to Your Cat
Always in the Loop with Your Cat
Wherever you are, the app gives real-time updates — know exactly when your cat uses it, when it’s cleaned, or when the auto litter box needs attention.
Health & Habit Tracking
Real-Time Insights, Real Peace of Mind
The app delivers instant alerts and usage trends — like having your own customized cat litter robot that keeps you informed anytime, anywhere.
Behavioral Alerts
Total Awareness, Total Control
Know exactly when your cat enters, exits, or skips a visit. The app helps you spot changes in behavior—because your cat’s comfort matters.
Details That Make a Difference
At LeloPets, every feature is designed with purpose—to make cat care easier, cleaner, and more beautiful.
Ready in Seconds
Zero setup required. Just unbox, plug in, add cat litter and it’s good to go.
Effortless Cleaning
The barrel is removable and washable with water. Just dry it fully before reattaching—simple as that. Tip: The base contains electronic components and should not be washed or submerged.
A Cleaner Space Starts Here
The dual-layer mat traps loose litter from your cat’s paws—keeping it off your floors and where it belongs.
After having this for a few months, I can now write a realistic review. Overall, I'm very happy with my purchase. It is very quiet. The set up was easy. The size of the litter box is reasonable for what you're purchasing it for. Make sure it is on a flat surface. I noticed when it was caught on the lip of the mat underneath, it threw off the balance and it censored an occupant. But once I made the correction, it was back to normal. I've had to add some litter catching accessories for when they exit. The mat provided is fine if your cat doesn't like to play with it. I think if it had a heavier weight to the mat then it wouldn't move around each time. But the mat in combination with a raised little litter step stool works perfect. I also added an additional rubber mat to reduce the provided mat from sliding around and spreading the litter everywhere.
The set up is pretty easy. Plug and play. Make sure you don't tear up the box until you read the directions on it. The insert provided inside could be a little more informative. There is some guidance on what type of litter to use. I've been using the Slide Clump and Seal and it works fine with it. The only downfall is that while it slides off the plastic barrel as it spins, it sticks to the inside rubber mat. So that's a litter issue not a box issue. Not a deal breaker as overall I like the function and purpose of the automated cleaning.
I like that it does not smell. It does a really good job on that.
The app is pretty easy to use. I like that it logs activity and weight. I don't quite understand the meaning or practical use of some of the settings and there isn't a guide on that that I can find. But with what I do understand, all is well. You can adjust the settings to your liking for the different components. I increased the clumping time to 8-10 minutes rather than the preset 3.
The emptying of the bag is easy. Be warned that if you have multiple cats, it can get full by day 5 or 6. I have 2 kittens and have to change mine weekly. Watch the videos provided by the QR codes. It will help visualize the bag insertion and barrel cleaning. Make sure when you insert the new bag that is tight and secured around the discarding compartment. Otherwise when you open the barrel, clumps will spill out.
Keep an eye on the amount of litter that is left after a few days depending on the type of litter you have. For me by day 6, the litter is low. Which works out well with the cleaning and changing schedule.
I was nervous about the cost, and efficacy but happy to report that I am a very satisfied customer. I would recommend.
Side note: If you have a sick kitty that needs their excrement monitored, be sure to lengthen your clumping time. It's hard to see in there sometimes and you need an extra few minutes to monitor. Luckily the app will tell you in real time when in use so you can get to it.
Side side note: One of my kittens is fascinated by the rotating movement and frequently likes to step in as it's trying to do its job. Ultimately stopping the cleaning process. It will restart once the cat exits. But sometimes it takes much longer to clean with all the kitty interruptions. I've had to find rotating toys to draw her attention away from the litter box.
D
Debra Kreiger
Works Perfectly—Even Better Customer Service!
Works Perfectly—Even Better Customer Service! I purchased two LeloPets Self Cleaning Cat Litter Box approximately six months ago, and both units have performed exceptionally well.
About one month after purchase, the strap that secures the waste bag on one unit broke. I contacted customer service to inquire about purchasing a replacement strap, and they promptly responded that spare straps were not available—but they immediately shipped me an entire replacement litter box to use for parts. Their communication was professional, quick, and courteous, and I received the replacement within days. Excellent customer support.
Functionally, the litter boxes are efficient and low-maintenance. I live in an RV, and the compact size fits my space perfectly. My cat adapted to it right away and uses it exclusively. There are no odors, and I typically empty the waste compartment once a week.
I also purchased one for my daughter at the same time, and both units continue to operate flawlessly after six months of daily use.
Overall, I'm very pleased with the product's performance, reliability, and the company's outstanding customer service. I highly recommend this litter box to anyone seeking a convenient, space-saving, and hygienic solution for cat care.
p
patti guenot
Works Great
Cats took to this without a problem! Easy cleaning, odor is gone. Set up was challenging but we figured it out.
J
Joe who
Seems pretty awesome ..
I was skeptical of buying this for the obvious reason of it being so expensive. Then again, everything is these days. Still, I worried that it would be difficult to use or not as wonderful as people say it is.
And even after it arrived, there was a time period of a day or two that I thought we would be sending it back. Our cat did not seem to be using it much at all. We would watch her approach and sniff around, and then saunter off. But she finally got used to it and now we think it's pretty amazing.
The reasons?
Well at the top of my list is smell. Or lack thereof. That was my biggest complaint with the other boxes we have used.
My second huge complaint was litter on the floor, which even happened when we went to the large pellet litter.
This one comes with a well designed mat and while there will be a bit of litter on the floor here and there, it is really a minuscule amount.
Another thing to like about it is that it's quiet when working its magic. And finally, though my husband was the one to change out the bag and so forth, after about a week, it seemed like it was easy peasy.
So I'm completely sold on it and at this point feel it was worth every penny.
R
Roberta
Great product
Love my new litter box. Hassle free and keeps the house smelling fresh.